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--- frequently_asked_questions [2010/04/11 09:35] – lucy
+++ frequently_asked_questions [2015/08/15 04:24] (current) – external edit 127.0.0.1
@@ Line 5: / Line 5: @@
 **1) Why do I need a CometMarks account?**
-CometMarks account is for you to manage your own bookmarks. With it, you will meet your following needs:
+CometMarks account is for you to manage your own bookmarks, you'll need this account because:
-  - I use many operation systems or computers and I want to have the same bookmarks everywhere!
+  - You use more than one operation systems/computers and you want to have the same bookmarks on them.
-  - At business or at home, from all over the world and anytime I would like to have access to my own Bookmarks!
+  - You would like to have access to your own bookmarks whenever you are.
-  - Never again lose your Bookmarks when you buy a new computer or install a new operating system.
+  - Never lose your bookmarks when you install a new web browser or operating system.
 **2) Does my Comet Passport work at cometmarks.com?**
-Yes! Comet Passport is an account system that can be used in the BitComet Software and all websites under it. With Comet Passport, not only can you get a better downloading speed, but also sign in all supported websites without registration again. And registration is easy and free. Click [[http://www.bitcomet.com/|HERE]] to create a Comet Passport Now.
+Yes! Comet Passport is an account system that can be used in BitComet and all its relevant products and websites. With Comet Passport, you will not only get a better downloading speed, but also the access to all relevant websites without registration; although the registration is easy and free. Click [[http://passport.bitcomet.com/client/login//|HERE]] to create a Comet Passport Now.
-**3) If I want to delete my CometMarks account, what should I do?**
+**3) Can I delete my CometMarks account?**
-Sorry that your Comet Passport can not be deleted. If you want to delete your account because you're experiencing some error and you want to do a "reset" so you can start over fresh, deleting your account is very unlikely to help. Please try searching for help here or send us an email first and we'll do our best to help. Or if you want to change your username, please follow the register steps to create a new account and discard the old one.
+Your Comet Passport can not be deleted, and you cannot change your email or username once they're verified, but you can change your password from [[http://www.cometid.com/|here]].
-**4) I was unable to logging my account. What should I do?**
+**4) How to change my password?**
-Please make sure you entered a correct username and password. If you've forgotten your password, follow these steps: Go to http://www.cometmarks.com/ and click the link that says My CometMarks. Click on the link that says "Forgot your password?" Follow the instruction provided to change your password.
+You can reset your password from www.cometid.com, an email will be sent to your registered mailbox (the email address will be shown on the screen), then you can reset your password and retrieve your username by following the instructions. The link in the email is temporary and will expire in 24 hours,hence you'll find the link not working if you access after 1 day. And you can only request to reset your password once a day.
-**5) The link you sent me when I forget my password didn't work. Why not?**
+Please note, if you don’t receive the password replacement email, please check your junk mail box, sometimes mailboxes mistakenly categorise emails from unknown senders.
-If you've forgotten your username and/or password and used the form we provide to have us send you a temporary link to change your password, you should note that that link expires 24 hours after we send it to you. If you allow more than one day to elapse before using the link, you'll find that clicking on it fails to automatically log you in. Request another temporary link, and use the link provided within one day to access your account.
-**6) How to change my password?**
-You can reset your password from www.cometid.com , an email will be sent to your registered mailbox (the email address will be shown on the screen), then you can reset your password and retrieve your username by following the instructions. Please note, if you don’t receive the password replacement email, please check your junk mail box, sometimes mailboxes mistakenly categorise emails from unknown senders. And please note that you can only change your password once a day.
 ----
@@ Line 37: / Line 31: @@
 **1) What's the system requirement to install CometMarks?**
-You can download CometMarks if you are running the Microsoft Windows operating system using one of the popular browsers like cometbird, firefox, or IE. CometMarks is compatible to this Browsers and it will be workable for many other popular browsers in future.
+You can download CometMarks if you are running Microsoft Windows operating system, and using one of the most popular browsers namely cometbird, firefox, and IE. CometMarks is compatible to these Browsers and will support other popular browsers in future versions.
-**2) Is CometMarks free to download?**
+**2) Is CometMarks free?**
-Definitely Yes! CometMarks is a new, innovative, professional and free bookmark synchronizer. A Extension synchronize your bookmarks between browser and internet with a simple click. Feel free to [[http://www.cometmarks.com/|download]] and make it serve for you！
+Definitely Yes! CometMarks is a new, innovative, professional and TOTALLY FREE.
-**3) How to install CometMarks and make it work?**
+**3) Why can't I uninstall CometMarks from IE add-ons manager?**
-Please refer to [[Installing CometMarks]].
+By clicking Manage Add-ons in IE toolbar, you can only disable the CometMarks options in the Add-ons drop-down menu. You can remove CometMarks in the Control panel, for more details, please read [[Uninstalling CometMarks]].
-**4) How to uninstall Cometmarks from my PC?**
+**4) Do I need to reinstall CometMarks when there is a upgraded version?**
-To remove CometMarks from your computer, please follow the instruction at [[Uninstalling CometMarks]].
+No. You'll be notified when updates are available; you'll get the latest version by follow the instructions.
-**5) Why can't I uninstall CometMarks by the IE add-ons manager?**
+----
-By clicking Manage Add-ons in IE toolbar, you can only disable the CometMarks options in the Add-ons drop-down menu. You can only remove CometMarks in the Control panel, for more details, please read [[Uninstall CometMarks for IE]].
+==== Bookmarks management issues ====
-**6) Do I need to reinstall CometMarks when there is a upgraded version?**
+**1) How to edit my bookmarks folder?**
+  * If you're using IE, please read the instructions [[http://wiki2.cometmarks.com/doku.php?id=using_cometmarks_with_ie#organising_bookmarks|here]].
+  * If you're using Firefox or CometBird, please read the instructions [[http://wiki2.cometmarks.com/doku.php?id=using_cometmarks_with_firefox#managing_bookmarks|here]].
-No. When there is some update on the plug-in, you will be given a notice. Just follow the instructions you can get the lastest version installed on your computer.
+**2) The delete button does not work when I click it, what's the problem?**
-----
+Please select the target you want to delete before press the button. If the problem still occurs, click "Save Bookmarks" before your action complete.
-==== Bookmarks management issues ====
-**1) How to edit my bookmarks folder?**
+**3) I accidentally deleted a file, can I restore it?**
-  - select the folder or bookmark you want to edit
-  - Click Edit in the navigation and a edit form will appear.
-  - You will find "Save Bookmarks" in the navigation changes to red color. Click it and your changes will be saved.
-__Note__: You have to select a subject at first or the edit button will not work. Please remember to click "Save Bookmarks" after you finish your edit action.
+You'll be able to restore the file as long as you haven't clicked the "Save Bookmarks" button, refresh the browser and your bookmarks folders will appear without any changes.
-**2) The delete button does not work when I click it, what's the problem?**
+**4) How to search a bookmark I collected in the bookmarks folder?**
+  * Select "View" on the menu bar, click "Sidebar" --> "Bookmarks", then enter the keywords you want to search in the search bar. Or
-It's the similar question with the previous one. Please select the target you want to delete and it will work. Still the same. click "Save Bookmarks" before your action complete.
+{{:faq_01.png|}}
-**3) Help!I delete one file out of careless. What can I restore it?**
+  * Display the Library window by clicking on the Bookmarks menu and select Organize Bookmarks.... The Library window will appear. Enter the site name or description in the search bar to find your target bookmark.
-If you select a bookmarks folder and click delete carelessly. Please do not worry, as long as you do not click "Save Bookmarks" button, you can get your deleted folders again. Refresh the browser and your bookmarks folders will return to the previous one.
+{{:faq_02.png|}}{{:faq_03.png|}}
-**4) How to search a bookmark I collected in the bookmarks file?**
-  * Display the Bookmarks sidebar by clicking on the View menu, selecting Sidebar, and then selecting Bookmarks. Enter the keywords you want to search in the search bar. Or
-  * Display the Library window by clicking on the Bookmarks menu and selecting Organize Bookmarks.... The Library window will appear. Enter the site name or description in the search bar to find your target bookmark.
 ----
 ==== Synchronization issues ====
-**1) I make changes in "My CometMarks", but they were not synchronized to my other computer. What's the problem?**
+**I've made changes in "My CometMarks", but they were not synchronized to my other computers. What's the problem?**
-Please make sure that you have CometMarks as a working status at your another computer. If you disable or did not login your CometMarks account, the synchronization will not appear in your computer.  -
+Please make sure that your CometMarks is in working status on your other computer. If you disabled it or did not login your CometMarks account, the synchronization will not be able to work. There are the 2 solutions:
-  - Check whether the icon is in bright color. If not, click the icon and login your account and the synchronization will start.
+  * Check whether the icon is in bright colour ({{:faq_04.png|}}is known as bright and {{:faq_06.png|}}is known as dark). If not, that means your CometMarks is inactive, right-click the icon to login from "settings" and the synchronization will start.
-  - Tools/Add-ons/CometMarks Bookmarks Synchronizer, check whether the status is disabled, if yes, click enable to make it begin to work.
+  * Select "Tools" in menu bar, go to "Add-ons" to check CometMarks' status; and click "enable" if it's disabled.
 ----
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